Frequently Asked Questions

We sell mobile devices from the world's leading brands, such as Apple^®, Samsung^®, LG^®, Google^®, Nokia^®, BlackBerry^®, motorola^® and HTC^®.

Device Only (unless otherwise stated in the item description).

At this time, we only sell to authorized customers within the United States. Please check our Global Page for available countries.

No. Given the fact that we have thousands of devices on hand, we do not have individual images of each device. Our photos are generally representative of the device and cosmetic condition you will receive. For example, all devices rated as Excellent will be very similar in appearance to each other.

Each device comes with a 30-day money-back promise.  We do offer Product Protection at additonal cost.

No. You will need to contact the carrier to buy a mobile plan service before it will operate.

No. Any device that looks like it has been tampered with will not be able to be returned for a refund.

Yes, depending on the supply of traded-in devices, typically there are unlocked phones for sale. Each listing will notate if the device is carrier locked or unlocked. Please check with your carrier before purchasing.

A device that is locked means that it will only work with one carrier whereas an unlocked phone will work with multiple carriers. A GSM unlocked phone means that it has a SIM card, and typically works with most GSM carriers like T-Mobile and AT&T, while a CDMA unlocked device may not have a SIM card and usually works with CDMA networks like Verizon and Sprint.

At any given time, we have thousands of devices available. Inventory moves fast so check back often if you do not see the specific device you want.

We understand that our customers put a lot of trust in us when they purchase our pre-owned devices and we take that responsibility very seriously. We're proud of the good reputation we've earned since we started selling refurbished devices directly to consumers back in 2011 and we want to keep it that way. That's why we've made sure we have an extensive inspection process in place that will allow us to sell top quality products.

We run all devices through a rigorous inspection process so that our customers receive the highest quality devices. In addition, our extensive testing ensures that all products have been professionally restored to 100% functional working order. The process includes:

• Complete data wipe
• A comprehensive cosmetic and functional evaluation
• Internal diagnostic and ESN check

Please see our grading page for more details.

We currently accept credit or debit card payments. Please note orders must be paid for at time of checkout.

For all credit and debit card purchases, your order will be processed immediately. You will receive an order confirmation at the time of purchase which you may keep for your records. Once your payment is approved, you will receive a confirmation email notifying you that your order is being processed.

Please see our terms of use, terms of sale, and our privacy policies for further information.

We understand that people may change their minds about their recent purchase. Please contact us to speak with a knowledgeable representative.  In some cases, we will not be able to change or exchange a device once shipped.  For these issues we will have to process a return.

To place a cancellation request, please log in to your account and click on Contact Us from the top navigation menu. Please complete the information and make sure to include your order number in the comments box along with your reason for cancellation. Because orders get processed quickly, please check back to make sure it cancelled. If your order has already been fulfilled, we will not be able to cancel it.

We understand it can be frustrating waiting for your refund. Our goal is always to get our customers their money back as quickly as possible. But, it can take a while to properly process a return and coordinate your refund with your bank. Refunds typically take less than 2 weeks, but, because every return and every bank is different, we can't guarantee a shorter time frame.

MyWiT is a global organization and has many locations that do not accept devices. Sometimes devices end up in non-device facility locations because our customers send them to an Assurant facility they have found through an online search. When that happens – we cannot process the refund until the device is located. We want to ensure that refunds are processed as quickly as possible, therefore we want to make sure it is sent to the correct address and we know it's on the way.

Sorry, but we can't provide exchanges or replacements due to processing times. It's faster and easier for you, as the customer, to buy another device and get it sent out while the one you need to return gets processed back into our system. We want to make sure that every device is 100% functional – and if you need to send one back – we clearly need to reprocess it to assess the problem and fix it. This process takes too long, and we don't want you going without a device that long!

If you do need to return a defective item, please Contact Us before shipping the product. Once the item has been received and verified, a refund of the purchase price and any taxes paid will be issued. Please note that we are unable to reimburse shipping charges over $10.00; you are responsible for any shipping cost over this amount.

All items are shipped from Pennsylvania or Texas and not all devices are at both locations; therefore the actual arrival time depends on your proximity to the location that has the device you purchased. Please allow 24 business hours for processing time for our warehouse plus transit time (excluding weekends and holidays).

Yes. Once your item(s) have shipped, we will send you an email with a tracking number.

Don't worry. You may notify us of the return by sending us an email. Please click on Contact Us from the top navigation menu. Please make sure to include your order number in the comments box.

For your security, we can only ship to the address provided at checkout.