Frequently Asked Questions (FAQs)
Why am I not able to see any prices or inventory availability on the site?
In order for you to view our pricing and inventory, you must be a member of our site. Once you become a member and receive your credentials, you may log in to our site using your username and password. When you are logged in, you will be able to view the pricing for each device and item availability.
How do I gain access to the MyWiT Device Discount store?
You can access the MyWiT Device Discount store by clicking the Employee or Business Partner pages and filling out a form to request access to the site. We will review your request and send access instructions as appropriate.
What type of products do you sell on the MyWiT Device Discount store?
We sell pre-owned mobile devices and accessories that have undergone an extensive inspection process and been professionally restored to working order. This includes being inspected, cleaned and repaired (if necessary) to meet manufacturer specifications. You’ll find that some devices have been fully refurbished while others might have minor imperfections. Please see Stock descriptions for details.
Which types of devices are sold?
We sell mobile devices from the world’s leading brands, such as Apple, Samsung, LG, Nokia, BlackBerry, Motorola and HTC.
How much is the Employee discount?
Anywhere from 5%-10% off the lowest price we offer. The price typically is less than half of the cost of a new device.
What accessories are included with the purchase of a device?
All devices include a charger, a tested battery and a battery cover (unless otherwise stated in the item description).
Is the MyWiT Device Discount program available to customers outside the United States
No. At this time, we only sell to authorized customers within the United States. We are assessing opportunities to expand to different markets.
Can I see photos of the specific device that I purchase?
No. Given the fact that we have thousands of devices on hand, we do not have individual images of each device. Our photos are generally representative of the device and cosmetic condition you will receive. For example, all devices rated as Excellent will be very similar in appearance to each other.
What about a warranty?
Each device comes with a 30-day money-back promise. We also offer the Assurant Extended Protection plan on many of our devices. See Protection Plan FAQs for more details.
Do locked phones come with carrier contracts?
No. You will need to contact a carrier to register your device and service option before it will operate.
Can a locked phone be jail broken or unlocked?
No. Any device that looks like it has been tampered with will not be able to be returned for a refund.
Are unlocked phones available for purchase?
Yes. Depending on the supply of traded-in devices, typically there are unlocked phones for sale. Most Verizon phones are factory unlocked and may be able to be ported to another carrier depending upon the device itself. Please check with your carrier before purchasing.
How many devices are there to choose from?
At any given time, we have thousands of devices available from our York facility. Inventory moves fast so check back often if you do not see the specific device you want.
Why should I choose to purchase from the MyWiT Device Discount store?
We understand that our customers put a lot of trust in us when they purchase our pre-owned devices and we take that responsibility very seriously. We're proud of the good reputation we've earned since we started selling devices directly to consumers back in 2011 and we want to keep it that way. That’s why we’ve made sure we have an extensive inspection process in place that will allow us to sell top quality products.
What type of inspection process do your pre-owned devices go through?
We run all devices through a rigorous inspection process so that our customers receive the highest quality devices. In addition, our extensive testing ensures that all products have been professionally restored to working order. The process includes:
- Complete data wipe
- A comprehensive cosmetic and functional evaluation
- Internal diagnostic and ESN check
What is the difference between Grade 1, 2, and 3 Stock device?
Grade 1 Stock (Excellent Condition):
The device is pre-owned/reconditioned and is in excellent condition. Cosmetically the phone will show no signs of use, there will be no scratches, cracks or scuffs to the screen or casing. It includes extensive testing to ensure that all products have been professionally restored to working order.
Grade 2 Stock (Good Condition):
The device is pre-owned/reconditioned and in good condition. Cosmetically the product will show signs of use, including a few minor scratches to the screen and casing. It won’t have cracks on the screen or casing. It includes extensive testing to ensure that all products have been professionally restored to working order.
Grade 3 Stock (Currently not for sale):
The device is pre-owned and in average condition. Cosmetically the product will show higher signs of use, including some scratches and scuffs to the screen and casing. It won’t have cracks on the screen or casing. It includes extensive testing to ensure that all products have been professionally restored to working order.
What type of payments options do you accept?
We currently accept credit, debit, and PayPal payments. Please note orders must be paid for at time of checkout.
How long does it take for my payment to be processed?
For all credit and debit card purchases, your order will be processed immediately. You will receive an order confirmation at the time of purchase which you may keep for your records.
ACH purchases, may take up to 1 business day to process. Initially, you will receive an email indicating that your order has been placed and that your payment is processing. Once your payment is approved, you will receive a confirmation email notifying you that your order was shipped.
Is my payment information safe?
Yes. We do not share your credit card or bank account information with third parties without your consent. Also, any payment information you store on our website is secure via your own personal username and password.
How can I add/remove an item from my order after I’ve checked out?
We understand that people may change their minds about their recent purchase. Please contact us to speak with a knowledgeable representative. In some cases we will not be able to change or exchange a device once shipped. For these issues we will have to process a return.
How can I cancel my whole transaction?
To place a cancellation request, please log in to your account and click on Contact Us from the top navigation menu. Please complete the information and make sure to include your order number in the comments box along with your reason for cancellation.
When should I expect my package to arrive?
All items are shipped from Pennsylvania; therefore the actual arrival time depends on your proximity to our location. Please allow 24 hours for processing time for our warehouse plus transit time (excluding weekends and holidays).
Would I be able to track my package?
Yes. Once your item(s) have shipped, we may send you an email with a tracking number.
I would like to make a return but forgot to include my packing slip in the box.
Don’t worry. You may notify us of the return by sending us an email. Please click on Contact Us from the top navigation menu. Then select Returns from the Category drop down menu and complete your information. Please make sure to include your order number in the comments box.
How can I change the mailing address for my shipment?
For your security, we can only ship to the address provided at checkout. Since your item was shipped via USPS, you may request a hold at your local USPS facility or by visiting their website.