We’re aware of how important it is to arm yourself with all of the facts when you’re buying a mobile device, including what steps to take if you’re not happy with the experience. We never want this to be the case, but if you were to receive a device and you’re not 100% satisfied, we offer you The MyWiT Promise in the form of a 90-day money-back guarantee.
Our team is dedicated to selling quality products and we’re so confident and committed to deliver on this promise that we’re willing to put our money where our mouth is … or your money, that is. Should you receive a MyWiT device and there’s a slight glitch that you weren’t expecting, or you’re not completely satisfied, we’ll give you a full refund within 90 days of purchase. In order for us to deliver on this promise, your item must be received in the same condition in which it was purchased.
If you do need to return your device and you’ve purchased it within 90 days, here are the steps you must take to help us deliver on our promise:
To return your item:
Please contact us with your order number and details about the item you would like to return. We will respond within 24 hours with detailed instructions on how to return your item.
- Place item back into product packaging and secure appropriately. Please understand, we cannot be responsible for damage that occurs during return shipping.
- Take package to a shipping service provider of your choice such as US Postal Service, UPS or FedEx. We have found that USPS’s Priority Mail is the most economical way to ship your items back to our location.
If you need any help returning an item, please contact us with your order number and details about the item you would like to return.
How long will it take?
You should expect to receive your refund in less than four weeks of dropping your package off at the return shipment center. In many cases you will receive a refund more quickly but four weeks is the most amount of time you should have to wait.
This time period includes
- The transit time for us to receive your return from the shipper (5 to 10 business days)
- The time it takes us to process your return once we receive it (3 to 5 business days)
- And the time it takes your bank to process our refund request (5 to 10 business days).
Exchanges or replacements are not available
If you need to return a defective item, please Contact Us before shipping the product. Once the item has been received and verified, a refund of the purchase price and any taxes paid will be issued. Please note that we are unable to reimburse shipping charges over $10.00, you are responsible for any shipping cost over this amount. At this time we are unable to exchange any products due to our detailed logistics operation.
Voiding our return policy
Our return policy is void if you attempt to "root", "jailbreak" or otherwise make changes to the operating system of the device, and does not cover damages caused by buyer neglect or abuse. We are not responsible for compatibility issues, please verify the device is compatible with your wireless plan and service provider before making a purchase.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with detailed instructions for how to return these items.
Have additional questions about MyWiT return polices? Feel free to ask below or check out our FAQs board.