Accidents happen. But you can be prepared for drops, spills, cracks and even mechanical malfunctions with our device protection plan. We offer individual protection plans for smartphones, tablets, accessories and more. And, if something does happen to your device, our fast and convenient claims process will repair your device with no hassle or long wait times. So, when the unexpected happens, you won’t have to worry about a thing. You’re already covered.
What is covered with device protection?
- Mechanical breakdown
- Accidental damage (including drops, spills or cracks)
- Unlimited repairs up to the price of the product
- Hassle-free claims process
It’ s easy to add device protection
- Select the device you want.
- Along with your device detail selections, you’ll see the option to purchase a 1- or 2-year device protection plan. Select the protection plan you’d like or skip coverage by selecting “No Thanks”.
- Complete checkout. Within a few days, you’ll receive an email with your protection plan details and coverage documents.
- Once your device ships, coverage will start immediately.
Filing a Claim
Device protection allows unlimited repairs for all approved mechanical breakdown claims up to the purchase price of the product. It also covers two approved claims a year for accidental damage which includes drops, spills, or cracks.
If your device can’t be repaired, you will receive reimbursement or replacement up to the price of the product. Once, you receive a replacement or reimbursement then the service is deemed complete. If you need to file a claim for mechanical breakdown or accidental damage, call 1-877-307-9217 and one of our care specialists will assist you.
If your claim is authorized for walk-in repair, you‘ll receive an email with repair location information and proof of repair authorization.
Replacement parts used for repairs will come from our authorized servicer’s inventory. This may include reconditioned, rebuilt or new parts of like kind and quality to the original device parts. Walk-in centers are not available in every state. Check locations here.
Device purchase price below $201 = $19
Device purchase price $201+ = $39
Transferring device protection
Device protection is transferable. If you wish to transfer this coverage to a new owner, you must notify Assurant in writing at P.O. Box 105689, Atlanta, GA 30348-5689.
Canceling device protection
You can cancel device protection anytime. Just give us a call at 1-877-881-8578 or mail your request to P.O. Box 105689, Atlanta, GA 30348-5689.
Some stipulations apply:
30-Day Full Refund - Full refunds are only available if your plan is canceled within 30 days of purchase and you haven’t filed a claim.
After 30 Days Prorated Refund - A prorated refund is available if you cancel after 30 days, less any claims paid up to the cancellation date.
Cancellation/refund provision may vary by state. See plan Terms and Conditions for state-specific cancellation and refund methods.
Full Refund - Full refunds are only available if your plan is canceled within 30 days of purchase and you haven’t filed a claim.
Prorated Refund - If you cancel after 30 days or within 30 days but you have filed a claim, you will receive a prorated refund , less any claims paid up to the cancellation date. A fee will apply if you cancel after 30 days. You will get a refund of unearned pro rata price, less any claims paid as of the cancellation date in addition to an administrative fee, not to exceed ten percent (10%) of the product price or ten dollars ($10) whichever is less.