FAQs

General Questions


  • Why am I not able to see any prices or inventory availability on the site?


    For you to view our pricing and inventory, you must be a member of our site. Once you become a member and receive your credentials, you may log in to our site using your username and password. When you are logged in, you will be able to view the pricing for each device and item availability. Register here now

  • How do I gain access to buy devices in bulk or wholesale?


    You have to become an approved buyer through our application process. To receive an application register on our ‘Reseller & Business’ page and one will be emailed to you along with instructions and steps of our approval process. Register here now.

  • What type of products do you sell in bulk?


    We sell pre-owned mobile devices and accessories that have undergone an extensive inspection process and have been professionally restored to working order. This includes being inspected, cleaned and repaired (if necessary) to meet manufacturer specifications. You’ll find that some devices have been fully refurbished while others might have minor imperfections. Please see Stock descriptions for details.

  • Which brands of devices are sold?


    We sell mobile devices from the world’s leading brands, such as Apple®, Samsung®, LG®, Google®, Nokia®, BlackBerry®, motorola® and HTC®.

  • How much is the Employee discount?


    Anywhere from 5%-10% off the lowest price we offer. The price can be significantly less than the cost of a new device. Employee discounted purchases are limited to a maximum of 12 products in a 12-month period.

  • What accessories are included with the purchase of a device?


    All devices include an OEM charger, a tested battery and a battery cover (unless otherwise stated in the item description).

  • Are MyWiT devices available to customers outside the United States?


    At this time, we only sell to authorized customers within the United States from the mywit.com US website. We have offerings in the following countries on separate sites at this time:

    • Australia
    • UK
    • Brazil

    Check back frequently as we add new countries on an ongoing basis.

  • Can I see photos of the specific device that I purchase?


    No. Given the fact that we have thousands of devices on hand, we do not have individual images of each device. Our photos are generally representative of the device and cosmetic condition you will receive. For example, all devices rated as Excellent will be very similar in appearance to each other.

  • What about a warranty?


    Each device comes with a 90-day money-back promise. We soon to expect to offer the Assurant Extended Protection plan on many of our devices. 

  • Do locked phones come with a service plan?


    No. You will need to contact the carrier to buy a mobile plan service before it will operate.

  • Can a locked phone be jail broken or unlocked?


    No. Any device that looks like it has been tampered with will not be able to be returned for a refund.

  • Are unlocked phones available for purchase?


    Yes, depending on the supply of traded-in devices, typically there are unlocked phones for sale. Each listing will notate if the device is carrier locked or unlocked. Please check with your carrier before purchasing.

  • What does “unlocked” really mean?


    A device that is locked means that it will only work with one carrier whereas an unlocked phone will work with multiple carriers. A GSM unlocked phone means that it has a SIM card, and typically works with most GSM carriers like T-Mobile and AT&T, while a CDMA unlocked device may not have a SIM card and usually works with CDMA networks like Verizon and Sprint. You can review our article “ Understanding CDMA vs. GSM” for more details.

  • How many devices are there to choose from?


    At any given time, we have thousands of devices available. Inventory moves fast so check back often if you do not see the specific device you want.

 

Quality:


  • Why should I choose to purchase from MyWiT?


    We understand that our customers put a lot of trust in us when they purchase our pre-owned devices and we take that responsibility very seriously. We're proud of the good reputation we've earned since we started selling refurbished devices directly to consumers back in 2011 and we want to keep it that way. That’s why we’ve made sure we have an extensive inspection process in place that will allow us to sell top quality products.

  • What type of inspection process do your pre-owned devices go through?


    We run all devices through a rigorous inspection process so that our customers receive the highest quality devices. In addition, our extensive testing ensures that all products have been professionally restored to 100% functional working order. The process includes:


    • Complete data wipe
    • A comprehensive cosmetic and functional evaluation
    • Internal diagnostic and ESN check


    Review our entire process here
  • What is the difference between the different grades of the devices?


    NEW:

    These devices and accessories are NEW and either they come in their own original, sealed packaging or will arrive repacked into one of our own boxes. Sometimes we source brand NEW devices AND sometimes, buyer’s remorse (never used/changed mind) leaves these devices going back to the store. Did you know - the retailer cannot restock anything that was returned? Check the listing for which accessories it comes with. A NEW device is a rare find – buy it if you find it!!!

    Grade A++ (Flawless or Mint Condition):

    These devices are just that – in FLAWLESS, MINT CONDITION! These phones and tablets receive the highest marks from our inspection process and our customers; and have been treated with tons of loving care by their previous owners, or…. were traded extremely quickly! There are no scratches, scuffs or blemishes on the device and they are 100% fully functional.

    Grade A+ (Excellent Condition):

    These EXCELLENT condition devices have super high marks from our inspection process and customers. Most of these devices have been really protected with a case and were probably traded fairly early. These phones and tablets have little to no signs of wear and tear, such as scratches or dents, and are 100% fully functional.

    Grade A- (Very Good Condition):

    These VERY GOOD condition devices are the smart choice for customers wanting a great device at a slightly lower price. You will be able to see more use with these devices in the form of minor scratches and 1-2 minor dents max, but they are still 100% fully functional and often a case can hide the blemishes. They are restored according to the manufacturer’s specifications using only OEM parts.

    Grade B (Good Condition):

    These GOOD condition devices are for customers looking for an affordable option that doesn’t sacrifice quality or reliability. There are even more – maybe even significant signs of use - like scratches and dents but these devices are still 100% fully functional. If you drop your phone a lot (or have a family member who does), devices in this condition present some good savings that make having to buy more than 1 every 2 years a little less painful on your bank account. Like the others all devices are restored according to the manufacturer’s specifications using only OEM parts. If you are not 100% satisfied with your device, MyWiT offers a 90-day money-back promise.

 

Payment:


  • What type of payments options do you accept?


    We currently accept credit or debit card payments. Please note orders must be paid for at time of checkout.

  • How long does it take for my payment to be processed?


    For all credit and debit card purchases, your order will be processed immediately. You will receive an order confirmation at the time of purchase which you may keep for your records. Once your payment is approved, you will receive a confirmation email notifying you that your order is being processed.

  • Is my payment information safe?


    Please see our terms of use, terms of sale, and our privacy policies for further information.

  • How can I add/remove an item from my order after I’ve checked out?


    We understand that people may change their minds about their recent purchase. Please contact us to speak with a knowledgeable representative. In some cases, we will not be able to change or exchange a device once shipped. For these issues we will have to process a return.

  • How can I cancel my whole transaction?


    To place a cancellation request, please log in to your account and click on Contact Us from the top navigation menu. Please complete the information and make sure to include your order number in the comments box along with your reason for cancellation. Because orders get processed quickly, please check back to make sure it cancelled. If your order has already been fulfilled, we will not be able to cancel it.

  • Why does it take so long to get my refund?


    We understand it can be frustrating waiting for your refund. Our goal is always to get our customers their money back as quickly as possible. But, it can take a while to properly process a return and coordinate your refund with your bank. Refunds typically take less than 2 weeks, but, because every return and every bank is different, we can’t guarantee a shorter time frame.

  • Why do I need to contact MyWiT before I return my phone?


    MyWiT is a global organization and has many locations that do not accept devices. Sometimes devices end up in non-device facility locations because our customers send them to an Assurant facility they have found through an online search. When that happens – we cannot process the refund until the device is located. We want to ensure that refunds are processed as quickly as possible, therefore we want to make sure it is sent to the correct address and we know it’s on the way.

  • Can I exchange my item or get a replacement?


    Sorry, but we can’t provide exchanges or replacements due to processing times. It’s faster and easier for you, as the customer, to buy another device and get it sent out while the one you need to return gets processed back into our system. We want to make sure that every device is 100% functional – and if you need to send one back – we clearly need to reprocess it to assess the problem and fix it. This process takes too long, and we don’t want you going without a device that long!

    If you do need to return a defective item, please Contact Us before shipping the product. Once the item has been received and verified, a refund of the purchase price and any taxes paid will be issued. Please note that we are unable to reimburse shipping charges over $10.00; you are responsible for any shipping cost over this amount.

 

Shipping:


  • When should I expect my package to arrive?


    All items are shipped from Pennsylvania or Texas and not all devices are at both locations; therefore the actual arrival time depends on your proximity to the location that has the device you purchased. Please allow 24 hours for processing time for our warehouse plus transit time (excluding weekends and holidays).

  • Would I be able to track my package?


    Yes. Once your item(s) have shipped, we will send you an email with a tracking number.

  • I would like to make a return but forgot to include my packing slip in the box.


    Don’t worry. You may notify us of the return by sending us an email. Please click on Contact Us from the top navigation menu. Then select Returns from the Category drop down menu and complete your information. Please make sure to include your order number in the comments box

  • How can I change the mailing address for my shipment?


    For your security, we can only ship to the address provided at checkout.